Last modified: February 18, 2022

Privacy Policy


This privacy policy (“Privacy Policy”) describes the information, including personal information, collected by UserWise LLC (“UserWise”, “we”,“our” or “us”), including our affiliates and subsidiaries, how we collect that information, how that information may be used, and with whom it may be shared when you use our Services (as defined below).

When we use the term “personal information”, we mean information that can be used to identify you.

References to “you” or “your” means the person accessing the Site and/or using our Services.

This Privacy Policy applies to your use of (the “Site”), and/or your use of any products or services we provide (collectively, the “Services”). If you do not agree with this Privacy Policy, then you must not access or use the Services.

Our details

UserWise is a mobile game liveops platform to help mobile game studios run their liveops from one place. Our registered office address is at 525 Junction Rd, Suite 6500, Madison, Wisconsin 53717.

For the purpose of the General Data Protection Regulation (the “GDPR” or “data protection law”) in respect to personal information of users of the Services, we are the data controller. This is because we dictate the purpose for which your personal information is used and how we use your personal information. We fairly process your information under relevant law. If you have any questions about how your data is kept or if you wish to exercise one or more of your rights in regard to the data we keep on you, please contact our Data Protection Officer at UserWise LLC, Attn: Garik Goldsheyd, 525 Junction Rd, Suite 6500, Madison, Wisconsin 53717 or at or at +1 917 355 7591.

For the purposes of data protection law, in respect of personal information of persons who are contacts of our clients (e.g., developers), we shall process personal information as a data processor on behalf of our clients, who use our Services. If you are a contact of one of our clients, our client’s privacy policy, rather than this Privacy Policy, will apply to our processing of your personal information.

As described in the section below entitled “How is my information shared?”, we may share your personal information with other organizations, such as our customers, that may receive and process your personal information as a controller in their own right.

Information collected

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Site Users

We may collect personal information from you, including your name and email address, when you submit a message to us via our “Questions” online form or when you use other forms on the Site. We may use this information to respond to you or to send you additional information.

We may also collect information that you choose to provide as Feedback (as defined below in “User feedback” section).


We collect registration information about you. In order to use our Services you have to register and create an account providing your email and password.

Your registration information is kept securely and not disclosed to any third party for any other reason than the ones specified hereunder (see “How is my information shared?” section below). We may use your registration information for contacting you occasionally (e.g., for platform announcements, account, activation).

We may work with third-party service providers to provide maintenance services, data analysis, service hosting, and other services for us. These third parties may have access to or process your registration information, including personal information, as part of providing their contracted services to us. We require these third-party service providers to agree to only use the information we provide them for the purpose for which it was provided.

We do not collect or store payment information or other information submitted as part of your payment for the Services. Payment information is collected and processed by our third-party payment provider.

How will we use your information and on what legal bases do we use personal information?

In general, we use your personal information to accomplish our business and commercial purposes, including for marketing, transactional purposes, or to otherwise enhance our business practices and our services to you. More specifically, we may use your personal information:

  • To provide the Site to you This is in our legitimate interest (i.e., the provision of the Site to you).
  • To provide you with the services we offer (including to process, analyze and develop survey data for use with the Services and our customers). This is to perform a contract between you and us.
  • To communicate with you and other individuals and to carry out your requests and respond to your communications. This is to perform a contract between you and us.
  • To carry out our obligations arising from any contracts entered into between you and us. This is to perform a contract between you and us.
  • To notify you about changes to the Site. This is in our legitimate interest (i.e., the provision of the Site and Services).
  • To audit and monitor the use of the Site and to improve the quality of the Site, our and Services. This is to perform a contract between you and us.
  • To manage comments, questions and requests. This is to perform a contract between us (i.e., the provision and support of the Services).
  • To provide you with information about the Services we offer in accordance with your preferences as indicated (this may include sending you other information about products or services of a promotional partner on that partner’s behalf), including any marketing consent preferences. We can do this based on your consent.
  • To comply with any legal or regulatory obligations (including in connection with a court order and establishing, exercising or defending legal claims). This is in our legitimate interests (i.e., protection of our business, employees and customers) and for compliance with legal obligations to which we are subject.
  • To enforce or apply the agreements concerning you (including agreements between you and us). This is in our legitimate interest (i.e., protection of our business, employees and customers).

We may request your consent in circumstances where a legal justification over and above legitimate interests is required by applicable law (e.g., in relation to our use of certain cookies).

Emails and commercial communications.

You can update any information we may have from you by sending us a written communication. Please remember that it is your duty to keep information updated so we can correctly provide you with the Services, and you undertake to verify the information you have handed us from time to time to make sure that it is accurate.

As explained in this policy, you are entitled to ask us, now or at any moment, not to send you any kind of emails or commercial communications. To that extent, you can change your contact information by contacting us. Note that this will not prevent the sending of emails or other communications related to the Services, as those communications are necessary to perform the contractual relationship we have with you.

How is my information shared?

The information we collect on behalf of developer (our customers) is typically analyzed and provided back to developers so that they can understand marketplace needs as well as to create and deliver better products and services.

We may analyze and aggregate the information provided to us by developers find insights and trends in groups of responses, for advertisers, market researchers, and polling parties, such as for product preferences.

When you supply any personal information, such as an email address or phone number it may be shared with a third-party company who has been hired by us to provide services to help us with our business activities such as product fulfillment, hosting, and follow-up information. For example, we use Amazon Web Services as our cloud service provider for data storage. These companies are authorized to use your personal information only as necessary to provide these services to us.

We reserve the right to transfer any information we have about you in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of our business.

We also reserve the right to disclose your information, including personal information, as we believe, in good faith, is appropriate or necessary to take precautions against liability; to protect UserWise and others from fraudulent, abusive, or unlawful uses or activity; to investigate and defend ourselves against any claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Services and our other property; to correct technical problems and malfunctions on the Services; or to protect the rights, property, or safety of us, our users, or other persons or entities. We may disclose your information, if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement activity or other legal process.

What are my options?

You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email, telephone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us at

If you are a Developer, you can update your registration information at any time by accessing your account. To cancel or delete your account you should contact us with your request at

Notice to children

Our Site and Services are not designed nor intended for use by children under the age of 16. We do not knowingly solicit, collect or keep personal information from anyone under the age of 16. If we discover that we have inadvertently gathered any such information for a child under 16, we will take appropriate steps to delete it. If you are under the age of 16, please do not provide any Personal Information to us. If your child has submitted personal information, and you wish to delete such information, as well as refuse to allow any further collection or use of your child’s information, please contact us at If you are between the ages of 16 and 18 (or the age of majority in your state of residence, whichever is higher), you should not use our Site without the permission and in the presence of a parent or guardian.

Log files

Like most online and mobile companies, we log the use of our Services. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks in order track aggregate movement, analyze trends, and gather broad demographic information for aggregate use. This information is not linked to personal information. We collect this from any website user, including developers.

Third party links, Applications, and Websites

Our Services may be offered in connection with third party mobile applications or third party websites. When you participate in the Services you are leaving the third party mobile application or website through which you accessed the Services. In addition, the Site may contain links to third party websites that are not controlled by us. These links are made available to you as a convenience, and you agree to use these links at your own risk.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, nor does it apply to your relationship with the third party websites, applications, services, and surveys that may be linked to, facilitated through or provided via our Services. This Privacy Policy only applies to information we collect from you while you are using the Services. If you use a third party application, website, or service or participate in a third party survey, then such third party’s privacy policy will govern the use, storage and disclosure of your information in connection with such site, application, service, or survey. We are not responsible for the privacy practices of such third party websites, applications, services, and surveys nor any data or information you may share with such third parties. We encourage you to read the privacy policies applicable to each and every third party website, application, service, and survey prior to your access, use, or participation.

Protection of your information; Retention

We take reasonable precautions to protect personal information and to keep personal information secure from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. For example, when you enter information (such as login credentials) on our login form, we encrypt the transmission of that information using transport layer security (TLS). Although we use reasonable efforts to help protect your information, transmission via the internet is not completely secure and we cannot guarantee the security of your information collected through the Site as such information may be transmitted using the Internet, other public telecommunication networks, servers, hardware or software that are not owned, operated, or controlled by us. Any information, including personal information, you provide to us via the Internet is at your own risk. If you have any questions about security on our Site, you can contact us at

We will retain your personal information for as long as is necessary for purposes for which it was collected. The precise period will depend on the reason why it was collected. For example: for marketing purposes your personal information will be retained until you withdraw your consent; and in relation to your questions, until your comment or question has been resolved and a reasonable period thereafter or as long as the law requires. Once the retention period for each situation has expired we will take all reasonable steps to destroy or erase from our systems all personal data that we no longer require in accordance with all our applicable record retention schedules and policies.

User feedback

If you provide us with comments, suggestions, recommendations or other feedback pertaining to our Services (collectively, “Feedback”), you understand that we may (although we have no obligation to do so) retain, disclose, use, or otherwise commercially exploit that Feedback in connection with any or all of our Services without compensation or consideration to you.

Where will we transfer your information?

We are headquartered in the United States and we will process your information in the United States. Your personal information will be transferred and stored in the United States.

Due to the global nature of our business, as part of the Services offered to you through our Site, the information which you provide to us may be transferred to countries outside the European Union/European Economic Area (“EU/EEA”) or United Kingdom (“UK”) (such a country is called a “third country”) (e.g., our third-party payment processor in the United States). Data protection law imposes restrictions on the transfer of personal information outside of the EU/EEA or the UK but such transfers can be made if the country to which we may transfer the data has an adequate level of protection for your rights, there are appropriate safeguards or a contract is in place allowing the transfer to take place, you have provided your consent or the transfer is necessary for reasons set out in the data protection laws.

If we transfer your information outside of the EU/EEA or the UK in this way, we will take reasonable steps and implement appropriate measures to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy and in accordance with data protection law. These measures generally include either transferring personal information to third countries that have been deemed to provide an adequate level of protection for personal information by the European Commission or transferring personal information to a third country where the recipient has agreed to a European Commission-approved data transfer agreement in the form of standard contractual clauses.

Notice to Individuals in the EU/EEA/UK

The following is a summary of the data protection rights available to individuals in the EU/EEA/UK with respect to their personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see below for a summary of your rights. You can exercise those rights using one of the methods in the “Contact Us” details below.

Summary of your rights

  • Right of access to your personal information You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.
  • Right to rectify your personal information You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.
  • Right to erasure of your personal information You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.
  • Right to restrict the use of your personal information You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defense of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.
  • Right to object to the use of your personal information You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party); and (ii) if you object to the use of your personal information for direct marketing purposes.
  • Right to data portability You have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organization, where it is technically feasible. The right only applies where the use of your personal information is based on your consent or for the performance of a contract, and when the use of your personal information is carried out by automated (i.e., electronic) means.
  • Right to withdraw consent You have the right to withdraw your consent at any time where we rely on consent to use your personal information.
  • Right to complain to the relevant data protection authority You have the right to complain to the relevant data protection authority where you think we have not used your personal information in accordance with data protection law. You may lodge a complaint with the authority in the Member State of your habitual residence or of an alleged infringement of data protection law.

Notice to California Residents

This information in this section only applies to California residents. You can contact us if you have any questions about this Privacy Policy, including this section specific to California residents, or if you would like a printed copy of this Privacy Policy. You may also print a copy of this Privacy Policy by selecting the “Print” button in your web browser.

How We Collect and Use Personal Information

This section describes the personal information (as defined by the California Consumer Privacy Act of 2018 or the “CCPA”) we collected about the California residents in the last 12 months, the sources of that information, our business or commercial purposes for collecting the information, and the third parties with whom we shared that information. Please refer to the corresponding sections of this Privacy Policy for details on the following:

  • What information do we collect and how is it collected? This section describes the categories of personal information we collected and the categories of sources from which the information was collected.
  • How will we use your information and on what legal bases do we use personal information? This section describes the business or commercial purposes for which we collected the information.
  • How is my information shared? This section lists the categories of third parties with whom we shared personal information.

Your Rights and How to Exercise Them

California residents have certain rights under the CCPA. Those rights may only apply in certain circumstances and may be subject to limitations or exceptions. A summary of those rights is provided below as well as information on how to exercise your rights. Please note that we will require certain identifying information about you as necessary for us to verify your request in accordance with applicable law.

  • Right to Know. You have the right to know what personal information we collect, use, disclose and/or sell about you.
  • Right to Delete. You have the right to request us to delete the personal information we collect or maintain about you. Please note that certain exceptions may apply to your right to delete information, such as when we must retain your information to comply with law.  We will notify you if any such exceptions apply to your request.
  • Right to Non-Discrimination. You have the right not to receive discriminatory treatment by us for exercising any of your rights under the CCPA. However, we may offer certain financial incentives, charge reasonable fees related to your requests, or deny your right to know, right to opt out of sale or right to deletion in accordance with applicable law.

How to Submit a Request to Know or Request to Delete

If you are a California resident and would like to make such a request, please email: and insert “California Privacy Rights Request” in the subject line. Please note that we may require certain identifying information about you when necessary to verify your request in accordance with applicable law.  You can also write to us at:

UserWise LLC
525 Junction Rd,
Suite 6500
Madison, WI 53717
Attn: Administration.

How We Disclose Information

  • We did not disclose personal information to third parties for their business or commercial purposes during the last 12 months.  
  • We do not and will not sell your personal information.
  • We do not sell the personal information of minors under age 16.

Do-not-track disclosure; third-party tracking

Certain mechanisms may allow you to send web browser signals, known as “Do Not Track” (“DNT”) signals, indicating your choice to disable tracking on the Site. We do not respond to browser do not track signals at this time. We may not be aware of or able to honor and respond to every such mechanism. More information about “do not track” is available at concerning such information.

Third parties, other than our vendors (such as our website analytics provider), do not have authorization from us to track which websites you visited prior to and after visiting the Site. That said, we cannot control third party tracking and there may be some third party tracking that occurs without our knowledge or consent.

Changes to our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of such changes by posting the updated Privacy Policy on our Site. When we post changes to this Privacy Policy, we will revise the “last updated” date found at the top of this Privacy Policy. Such changes to the Privacy Policy shall become effective upon posting. We recommend that you check this Privacy Policy periodically, to inform yourself of any changes to it. Your continued use of the Services after any changes or revisions to this Privacy Policy will indicate your agreement with the terms of such revised Privacy Policy.

Contact information

If you have any questions about this Privacy Policy, or generally about UserWise’s general online practices, please feel free to reach us at or

UserWise LLC
525 Junction Rd,
Suite 6500
Madison, WI 53717
Attn: Administration.

Data Protection Officer:
525 Junction Rd,
Suite 6500
Madison, WI 53717
Attn: Administration

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